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Find answers to your questions below

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customersupport@skiiin.co.uk
My Account

Returns & Complaints

How do I return a product?

You can return any unused product within 30 days of purchase. Simply contact our customer service team and we'll provide you with a return label.

How long does a refund take?

Once we receive your return, refunds are typically processed within 5-7 business days. You'll receive an email confirmation when your refund has been issued.

Delivery

How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery is available at checkout for next-day delivery.*

Do you offer free shipping?

We offer free standard shipping on all orders over a certain amount. Check our shipping policy for current thresholds.

Gift Cards & Discount Codes

How do I use a discount code?

Enter your discount code at checkout in the 'Discount code' field. The discount will be applied to your order total.

Can I use multiple discount codes?

Only one discount code can be applied per order. Gift cards can be used alongside a discount code.

Subscriptions

How do I manage my subscription?

You can manage your subscription through your account page. From there you can pause, skip, or cancel your subscription at any time.

Can I change my subscription frequency?

Yes, you can adjust how often you receive your subscription products through your account dashboard.