How can we help?
Find answers to your questions below
Never hesitate to contact us — we're here for you.
customersupport@skiiin.co.ukReturns & Complaints
How do I return a product?
You can return any unused product within 30 days of purchase. Simply contact our customer service team and we'll provide you with a return label.
How long does a refund take?
Once we receive your return, refunds are typically processed within 5-7 business days. You'll receive an email confirmation when your refund has been issued.
Delivery
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery is available at checkout for next-day delivery.*
Do you offer free shipping?
We offer free standard shipping on all orders over a certain amount. Check our shipping policy for current thresholds.
Gift Cards & Discount Codes
How do I use a discount code?
Enter your discount code at checkout in the 'Discount code' field. The discount will be applied to your order total.
Can I use multiple discount codes?
Only one discount code can be applied per order. Gift cards can be used alongside a discount code.
Subscriptions
How do I manage my subscription?
You can manage your subscription through your account page. From there you can pause, skip, or cancel your subscription at any time.
Can I change my subscription frequency?
Yes, you can adjust how often you receive your subscription products through your account dashboard.